At Limbroto, customer satisfaction is our top priority. We understand that sometimes, a product might not meet your expectations, and we’re committed to making the return process as smooth as possible.
Terms of Return:
- Time Frame: All returns must be made within 20 days of the original purchase date.
- Condition: Items must be returned:
- Unused and in the same condition you received them.
- With all original tags and packaging intact.
- Proof of Purchase: Kindly include the original receipt or proof of purchase with the returned item.
How to Return:
- Contact Us: Before making a return, please email us at [email protected] to inform us about the issue.
- Packaging: Ensure the item is securely packed, preferably in the original packaging.
- Mailing: Once packed, please mail the package to our return address, which will be provided in our response email.
Refunds:
- Once we receive the item and verify its condition, we will process your refund.
- Refunds will be made to the original mode of payment.
- Please allow 5-10 business days for the amount to reflect in your account.
Exceptions:
- Sale Items: Items purchased on sale cannot be returned or exchanged.
- Damaged Items: If you receive a damaged item, please contact us immediately for assistance.
Questions?
If you have any questions or concerns about our return policy or process, please reach out to us at [email protected]. We’re here to help!